Last Updated: 11 November 2025

1. Introduction & Ownership

This Privacy Policy describes how Webwic Insights Pvt. Ltd. (“Webwic”, “we”, “our”, or “us”) collects, uses, and protects personal information.

Webwic Insights Pvt. Ltd. is the parent company and legal data controller for all Billoro products and services.
This Policy applies to all Webwic and Billoro websites, applications, and online services, including www.webwic.com, billoro.com, and their associated platforms.

By using Billoro or any of our services, you acknowledge that you have read and understood this Privacy Policy.

2. About Billoro

Billoro is a cloud-based SaaS business management platform developed and operated by Webwic Insights Pvt. Ltd.
It provides tools for billing, bookings, loyalty programs, marketing campaigns, and AI-driven automation for businesses of all types.

All hosting, data storage, and infrastructure are centrally managed and secured by Webwic.

3. Meta & WhatsApp Integration

Billoro integrates with Meta Business Tools and the WhatsApp Cloud API to facilitate secure communication and engagement with users.

How We Use These Integrations

  • To send booking confirmations, billing notifications, and loyalty or campaign messages

  • To support business-to-customer communication using Webwic’s verified Meta Business Account

Data Handling with Meta

  • Only functional data (e.g., name, phone number, booking details) is transmitted for communication or analytics.

  • Webwic does not sell or share personal data with Meta for marketing or unrelated purposes.

  • Meta may process limited information in accordance with its own privacy policy:
    https://www.facebook.com/policy

These integrations comply with Meta’s Platform Terms, WhatsApp Business Policy, and applicable privacy laws.

4. Information We Collect

a. Business Information

  • Business name, contact details, email address, and registration data

  • Account credentials, billing information, and subscription preferences

b. Customer Information

  • Customer name, contact number, booking, and billing details provided by businesses through Billoro

c. System & Technical Data

  • Device information, browser type, IP address, and session activity

  • Usage metrics, cookies, and analytics data for performance monitoring

  • System logs and security events for fraud detection and compliance

5. How We Use Your Information

We process collected information to:

  • Provide and maintain Billoro’s services and features

  • Enable billing, communication, and marketing functions

  • Send system updates, support notices, and product offers

  • Improve functionality, user experience, and platform security

  • Comply with legal, financial, and regulatory requirements

We do not engage in automated decision-making or profiling beyond essential business functions.

6. Data Storage & Security

All data is hosted on Hostinger VPS Cloud infrastructure managed by Webwic.
Security practices include:

  • AES-256 encryption for stored data

  • HTTPS / TLS encryption for all data in transit

  • Controlled access and activity monitoring

  • Regular backups and server-side protection measures

We take appropriate organizational and technical steps to protect information against unauthorized access, alteration, or disclosure.

7. Data Ownership

  • Businesses using Billoro own all data they input or collect from their customers.

  • Webwic acts as a data processor, ensuring secure storage, maintenance, and compliance.

  • Webwic does not access, share, or monetize user data except as required to deliver or improve the service.

8. User Rights

Users and businesses have the right to:

  • Access their personal or business data

  • Correct inaccurate information

  • Delete data (“Right to be Forgotten”)

  • Export data in portable formats

  • Opt out of marketing and communications

To exercise these rights, contact us at info@webwic.com.
We may request identity verification before processing such requests.

9. Cookies & Analytics

a. Cookies

Billoro uses cookies and local storage to:

  • Maintain login sessions

  • Remember preferences

  • Improve performance and analytics

You may disable cookies in your browser settings, but some features may not function correctly.

b. Google Analytics

We use Google Analytics to understand website and app usage.
Google may collect anonymized data such as IP address, device type, and session duration.
Learn more: https://policies.google.com/privacy

10. Legal Compliance

Webwic adheres to major data-protection frameworks, including:

  • General Data Protection Regulation (GDPR – EU/EEA)

  • California Consumer Privacy Act (CCPA – USA)

  • UAE Federal Decree-Law No. 45 of 2021

All international user data is processed under the same strict privacy and security standards.

11. Data Retention

We retain data only as long as necessary to:

  • Provide Billoro services

  • Comply with legal or regulatory obligations

  • Resolve disputes and maintain records

Once data is no longer required, we securely delete or anonymize it.

12. Policy Updates

Webwic may update this Privacy Policy from time to time.
The “Last Updated” date at the top reflects the most recent revision.
Significant updates will be announced through our website or directly to registered users.

13. Contact Us

Webwic Insights Pvt. Ltd.
Address: Ajaneya complex, Koshanvan Kunnu, Mavungal, Kanhangad, Kerala 671531
Email: info@webwic.com
Website: https://www.webwic.com

Compliance Declaration

This Privacy Policy is publicly accessible at https://www.webwic.com/privacy and complies with the requirements of Meta Tech Partner, WhatsApp Cloud API, Google Analytics, and global data-privacy laws.